Use one of two ways:

  1. Install the application on your device and follow the installation process.
  2. Go to our sign up page and fill out the information. Click Here to Sign Up.

Press the forgot password link on the login page and follow instructions or contact our support team.

Contact Support Here

Send an email to our support with as much information as you can and we will try to locate your account and get back to you.

Pro user adds your account administrative capabilities over your company’s users, reports, statistics, SMS fallback, company contacts and more:

https://www.telemessage.com/full-features-pricing-secure-text-messaging/

Try it for free:

https://secure.telemessage.com/newjsp/marketing/signup.jsp?usertype=911

 

Pro manager is on a pay per user basis at 5$ per user.

Look at the pricing page:

https://www.telemessage.com/pricing/

Toggle between the two on the upper right hand of the interface.

17

Go to Add User on the left hand side menu. You can also import a CSV file of a list of users you want to add.

Go to Users. Click on the user’s username. A new page will open labeled “Update User”. You can reset the password from there.

16

Go to Users. All of the users you manage are listed there.

Please use a URL encoder to embed URLs within messages. 

 1. In Microsoft Excel, open the *.xlsx file.
 2. Select Menu | Save As.
 3. Enter any name for your file.
 4. Under “Save as type,” select Unicode Text.
 5. Click Save.
 6. Open your saved file in Microsoft Notepad.
 7. Replace all tab characters with commas (“,”).

  • Select a tab character (select and copy the space between two column headers)
  • Open the “Find and Replace” window (Press Ctrl+H) and replace all tab characters with comma .

 8. Click Save As.
 9. Name the file, and change the Encoding: to UTF-8.
10. Change the file extension from “*.txt” to “*.csv”.
11. Click Save.
12. Open the .csv file in Excel to view your data.

If you run into a problem in these step, don’t save your file in Excel because it’ll cause encoding issues. If you’re having trouble, use the troubleshooting steps below.

 

Troubleshooting steps if you’re still having encoding issues

 

1. Find the file.
2. Right click the file | select Open With | Notepad.
3. Select File | Save As.
4. Navigate to the folder where you want to save your file.
5. Enter a name for your file and append .csv to the end of the file name.
6. Select UTF-8 encoding.
7. Click Save.
8. Open the newly created file in Excel to view your data.

The title field is for when you send email messages via the XML API. If you’re sending SMS text messages, you can just leave the field empty. 

1. You can fill all the message information in the <MESSAGE_INDEX>0</MESSAGE_INDEX> field.

You should keep the subject entry empty:

<SUBJECT></SUBJECT>

So your full SMS text will be in the section: 

<TEXT_MESSAGE>

   <MESSAGE_INDEX>0</MESSAGE_INDEX>

              <TEXT>sms message body</TEXT>

 </TEXT_MESSAGE>

2. You can test your XML without coding by using this page

3. Be aware that you can change your SMS template (and other SMS settings) in the SMS settings inside your web account

You can messages with alphanumeric sender IDs through our web interface, the XML API or the REST API. If you would like to enable this feature in the web interface, please contact us first

Once you’ve been approved to send messages with alphanumeric IDs, go to Settings > Preferences and you will see the option enabled: 2015-04-01_13h09_46

 

If you would like to change the name displayed, go to Settings > User Profile to change your FIRST name (only what you set as the first name will be displayed as the sender ID). 


In XML, use the following code:

AlphanumericSender – the value of tag/element is the company name. The maximum allowed length of the AlphanumericSender value is 13 characters (digits and/or English characters). 

<?xml version="1.0" encoding="UTF-8" ?>
<TELEMESSAGE>
    <TELEMESSAGE_CONTENT>
        <MESSAGE>
            <MESSAGE_INFORMATION>
                <SUBJECT>enter your subject here</SUBJECT>
            </MESSAGE_INFORMATION>
            <USER_FROM>
                <CIML>
                    <NAML>
                        <LOGIN_DETAILS>
                            <USER_NAME>enter your user name here</USER_NAME>
                            <PASSWORD>enter your password here</PASSWORD>
                        </LOGIN_DETAILS>
                    </NAML>
                </CIML>
            </USER_FROM>
            <MESSAGE_CONTENT>
                <TEXT_MESSAGE>
                    <MESSAGE_INDEX>0</MESSAGE_INDEX>
                    <TEXT>enter your text here</TEXT>
                </TEXT_MESSAGE>
                <PROPERTY_MESSAGE>
                  <MESSAGE_INDEX>1</MESSAGE_INDEX>
                  <PROPERTY_NAME>AlphanumericSender</PROPERTY_NAME>
                  <PROPERTY_VALUE>13 Character Sender</PROPERTY_VALUE>
                </PROPERTY_MESSAGE>
            </MESSAGE_CONTENT>
            <USER_TO>
                <CIML>
                    <DEVICE_INFORMATION>
                        <DEVICE_TYPE DEVICE_TYPE="SMS"/>
                        <DEVICE_VALUE>16173190666</DEVICE_VALUE>
                    </DEVICE_INFORMATION>
                </CIML>
            </USER_TO>
        </MESSAGE>
    </TELEMESSAGE_CONTENT>
    <VERSION>1.6</VERSION>
</TELEMESSAGE>

In REST, use the following code:

Gateway URI: https://rest.telemessage.com/rest/message/send

REST Example:

[  
   {  
      "class":"telemessage.web.services.AuthenticationDetails",
      "username":"john_doe",
      "password":"84738821"
   },
   {  
      "class":"telemessage.web.services.Message",
      "textMessage":"Hello dear, how are you? :-)",
      "recipients":[  
         {  
            "value":"+1-781-3683109",
            "type":"SMS",
            "description":"Mrs. Jane Doe",
            "class":"telemessage.web.services.Recipient"
         }
      ],
      "properties": [
         {
            "class": "telemessage.web.services.Property",
            "name" : "AlphanumericSender",
            "value": "13 Character Sender"
         }
      ]
   }
]

 

 

 

 

If the reply source is in alphanumeric characters, it will override whatever was configured in the XML. Go to Settings > Preferences > SMS/IP > Replies. Make sure the source number is in digits only.

Any file you send via the TeleMessage APIs should be encoded using Base 64 encoding which converts binary files into ASCII format. You can use the TeleMessage Utilities which include code samples for performing the encoding.

There are 2 ways to receive replies: Pull method, i.e., polling messages from the TeleMessage server. This can be done periodically. Click here for the code sample. Push method, i.e., defining a forwarding rule for the replies, pointing to your service. You will need to create a web service which will process the replies and delivery status  sent to your URL by the TeleMessage service. The status and reply will be formatted in XML. Click here for the code sample.

Use our SOAP provisioning & reporting API. Contact us.

This is happening for two reasons:

1. You probably don’t have any message credits.

2. Your message settings are set to “IP Only”.

If you purchase message credits, you’ll still have to change your message settings manually to “IP & SMS”.

You can also invite others to download the app.

 

You can set and record a personal prefix, via your account on the web portal: https://secure.telemessage.com/memberLogin.html.

You can find it under Options->Preferences (left side menu). And click on Preferences->Voice Tab->Update Voice Prefix.

Just login with your username and password (the login credentials were sent to you as an SMS and should appear in the App).

This voice prefix will be played to users at the beginning of each message (and will replace the “you  have a text message from  XXXXX”).

We can also create a custom prefix and voice call for you, this is a paid service we provide customers that have recurring volume and commit to a monthly minimum.

We offer up to 10,000 recepients per message, but please contact us for more information.

For server code programming, we recommend you use the SOAP or XML API.

For Scripting languages, we recommend you user the REST API.

For legacy and alerts systems, we recommend you user the SMTP API.

For high throughput SMS delivery, we recommend you user the SMPP API.

For Pager replacement solutions, we recommend you user the WCTP, SNPP or TAP APIs.

You should check your fallback to SMS settings. It could be that the time set for the fallback to SMS is too short after IP messages fail. For optimal use, SMS messages should be sent after 10-15 minutes if an IP message fails. Go to Settings > Preferences > Message Flow.

2014-10-01_12h50_11

The app only displays messages from the past 30 days. This is true whether you install the app for the first time, or if you’ve delted the app and re-installed it.

Go to your phone’s settings and make sure Wi-Fi optimization is unchecked. For Android OS 4.4, Settings > Wi-Fi > Menu Button Advanced > Wi-Fi optimization.

Go to Settings > Messages. UNCHECK the box that says Enable SMS.

You can download the app from our website or from the Google Play Store forAndroid devices or the Appstore for iOS devices. If you need an Administrator account, it is best to register via our website.

[FEATURE DOES NOT WORK YET…NEED TO WAIT A FEW DAYS…]

Yes, it is 100% free to download the app.

Enter the link below, fill out the form and we will SMS the password to your device. 

https://secure.telemessage.com/newjsp/restorepassword.jsp?

Please send a request with the maximum amount of identifying details to our support email and we will contact you. support@telemessage.com

This can be done using our Pro Manager and Business users, for more details and pricing:

https://www.telemessage.com/full-features-pricing-secure-text-messaging/

Through the welcome page, you have the option to purchase more credit

You can upload an Excel or CSV file after composing your message. 

Click on “Bulk SMS”. 

 

 kjjj

A window like this will open: 

gjhgkjh

You can upload an Excel or CSV file with:

  • One column of mobile phone numbers or email addresses.
  • Phone numbers must be in international format, e.g. [country_code][area_code][local_number] without breaks, hyphens or spaces.
  • The maximum limit is 10,000 lines.
  • The file should NOT contain headers. 

2015-03-19_18h02_20 

Click here to download an example file. 

 

The system will automitcally filter duplicate numbers or email addresses. 

You will be able to see the delivery status of your messages in the “Usage” tab. Learn more

 

 

Make sure to download the plug-in first.

(1) Once it’s been properly installed, click on “New Mail” as if you were sending a regular email.

(2) Enter the mobile (will send an IP or SMS message depending on whether the recipient also has TeleMessage), fax number or email address of the recipient(s) in the “To” field or choose the number from your Address Book.

(3) Fill in the Subject Line and the body of the message.

(4) Press Send.

Go to Add-Ins > TeleMessage > Options > SMS Settings. Choose whether you’d like to send IP messages only, SMS messages only or a combination of both.

1415

This differs in different versions of Outlook. In 2010 you need to go to File >Add-Ins > Select ‘Disabled Items’ in the ‘Manage’ drop-down menu > Click ‘Go’ > Select the TeleMessage Plug-in > Click “Enable” > Click ‘Ok’.

13

Go to Add-Ins > TeleMessage > Options > SMS Settings.

11

 

Make sure to set both fields to 10.

12

 

TeleMessage is able to connect with several popular paging tools including Air Messenger, NotePager,  InfoRad and others. Click here for more information. 

This is normally caused by improperly configured modem settings. Be sure that you have correctly configured the modem. Our gateway requires your paging terminals to use (7 data bits, Even parity, 1 stop bits) with V.22 modulation and preferred Baud rate of 1200 / 2400. Please make sure that error correction and data compression are disabled. Please ask your sales account manager for the TAP setup guide.

Your sales account manager will provide you with a phone number.

TAP only supports one way alphanumeric messaging. We do offer other paging gateways that use SNPP, WCTP, SMTP and other protocols that support 2-way messaging including replies and delivery notification. You can learn more at here or contact your sales account manager.

We support all US & Canadian carriers as well as migration from paging services of Verizon, AT&T and others. Messages are delivered as SMS text messages to the destination mobiles.

The TAP numbers we provide are located in New Jersey. Please make sure the phone service connected to your TAP modem is capable of calling to New Jersey.

No. TAP requires you to use traditional TDM phone lines for the calls provided by your local phone company.

When programming your service and modem to call please make sure to include the outside line digit and long distance 1 to call to our servers. For example, if you need to press 9 to get an outside line you would program to call 9-1-<10 digit TAP access number we provide>.

Our TAP to Text (SMS) pricing is available here

  1. Make sure you’re logged into your account. 
  2. Click the Purchase icon on the upper right hand side of the screen. 
  3. Select “Get Your Monthly Package” by clicking on the Buy Now button. 
  4. You will be asked to confirm your details. 
  5. You will then be asked which package you want to purchase. 
  6. Click Buy Now. At that point you will be redirected to PayPal. Paypal Invoice for Help-3 (2) 
  7. If you have a PayPal account, select ‘Log In’. 
  8. After you’ve made your selection, this is the screen you should see:Paypal Invoice for Help-2 (2)
  9. Once Once you’ve completed the entire process, you will be redirected back to TeleMessage. 

Your credit balance will appear on your dashboard or you can go to “View Usage”.

You can purchase credits here.

xxxx

 

You’ll need to create a TeleMessage account if you don’t already have one. 

 

You can purchase additional user accounts here. You must have a Pro account to purchase user accounts. 

Purchase > Purchase Pro Subscription > Upgrade to Pro > Make sure your details are filled in properly > Continue. Someone from our team will get back to you shortly to finalize your order.

For our Pro subscription, each user account costs $5 per month. For our Business subscription, each user accounts costs $10 per month, with a minimum of 50 users to register.

Cost per message depends on the country of the recipient. Check out our International Pricing page or contact our sales team for more information.

In short, Yes.

Here is how. Our forwarding capabilities support posting replies and messages to external URLs. We will send an XML with the status/reply/message – which can include pictures as well. We are able to do it over HTTP/HTTPS – which is a different protocol than FTP. (HTTPS is for streaming data, while SFTP is for file transfer, our system does not always generate a file when sending the information – since we stream it).

To view the XML Code structure for this Click Here.

 

 

  • If you are in the US or Canada

    – SMS messages will always originate from a system allocated number or short code.

  • When sending an IP message our options in the FROM field are various:
  • Some options may not work in USA, Canada and other countries. 

    ——————————————————————————————————————————————

  1. Use my mobile number (1-781-*******).

This is relevant only for users that hold mobile in their account

  1. Use a system allocated number (or my personal short/long code). 

 Recipients will be able to reply to these messages, and replies will appear in my Inbox.When we send the message, the sender of the message will be system number. Messages to the short code/system number will be consider as replies (and will be related as replies to last  message sent).

  1. Use a system allocated number. Delete recipients replies and don’t forward them to me.

When I use my personal short/long code, replies will appear in my Inbox. When we send the message, the sender of the message will be system number. Users with personal short code- messages to the short code will be considered as incoming messages (and will not be related as replies to previous sent messages). User without personal short code – messages to the short code will be dropped.

  1. Use an Alphanumeric sender [open text entry field]. If not allowed – Use my mobile number (1-781-*******).

When we send the message, the sender of the message will be the alphanumeric value. SMS messages with Alphanumeric can’t get replies. In case the provider we use doesn’t support alphanumeric-sender – we will use the user’s mobile as the sender (so replies will go back to the user’s mobile). In this case if we use override system number (like for bandwidth messages) – we will use system number but replies will be dropped. Note – in some cases we set the provider as alphanumeric supported but the provider itself override the alphanumeric and there is nothing we can do about this.

  1. Use an Alphanumeric sender [open text entry field].If not allowed – Use a system allocated number (or my personal short/long code). 

When we send the message, the sender of the message will be the alphanumeric value. SMS messages with Alphanumeric can’t get replies. In case the provider we use doesn’t support alphanumeric-sender – we will use the system number as the sender.  In this case if we use override system number (like for bandwidth messages) – we will use system number and  replies will be stored in the user’s Inbox (and in some cases will be forwarded to the originator of the SMS). Note – in some cases we set the provider as alphanumeric supported but the provider itself override the alphanumeric and there is nothing we can do about his either.

Below are guidelines for specific products for each version of Exchange: 

Exchange 2010 Guide: https://technet.microsoft.com/en-us/library/jj839710(v=exchg.141).aspx

Notes based on their section number:

  1. Under address space input sms.send or fax.send and omit the Note.
  2. FQDN should be outlook.wms.telemessage.com
  3. Use None for authentication

 

Exchange 2013 guide is the same as Exchange 2010, other than steps 1-2 which should be:

  1. Open the Exchange Admin Center
  2. From the left tab, click Mail Flow, Click Send Connectors
  3. Step 3 and onward is the same as Exchange 2010

Office 365 Guide: http://docs.trendmicro.com/all/smb/hes/vAll/en-us/olh/gsg/office_365_outbound_connectors.html

  1. Rename to “TeleMessage Fax” or “TeleMessage SMS”
  2. Use sms.send or fax.send

 

You have to contact our customer support with the IP address and email from which messages will be sent.

In some cases, we may require a site-to-site VPN connection to enable SMTP API.

To send voice follow these steps:

Add Voice Support

And then select the device type:

You can change Text-to-Speech language to a different language under Voice Language Settings:

Choose “Voice” as a destination – in either of the following formats:

or

 

Go to Settings > Message Settings > Voice. 


 

Upload your own pre-recorded prefix (or keep blank). 

For standard User accounts, go to My Profile. 

Change your language.

Press Save, and now the entire interface should be in the preferred language.

 

 

For Administrator accounts, go to your Company Settings > User Settings. 


Yes! You can send a personalized messages with unique information per recipient to multiple recipients at the same time. 

  1. Select New Message
  2. Select Send Personalized Message
    PersonalizedMessage-button
  3. You will be asked to upload an Excel/CSV file of your recipients, and the unique information you would like to send them. Use UTF-8 Encoding to upload an Excel/CSV file containing non-Latin characters. Learn more.
  4. Click here to download an example Excel/CSV file (English or Hebrew).
  5. You will be asked to select what type of device the message is being sent to. 
  6. Once the file has uploaded, you can edit the message text. 2016-01-21_15h57_25
  7. Hit Send! 

 

 

  1. After logging in to the web interface, go the Users page. 
    1
  2. On the Users page, go to Import Users
    2
  3. Upload an Excel file (preferably an xlsx file) in the following format
  4. Phone numbers should be in international format ([+][country code][subscriber number including area code]). 

    You can include up to 5,000 lines in the file. 

    Please note – if any of the users in the file already exists in the system, an ownership request will be sent to the user. The user will have to confirm he ownership request.

There are 5 possible user statuses: Active, Pending, Suspended, Locked and Deleted.

  • Active: user will be able to use all TeleMessage services that were defined for him.
  • Pending: User will not be able to login to the TeleMessage system and perform any actions. This status is initiated by the system when a new user is created and was not yet approved by the user administrator.
  • Suspended: User will not be able to login to the TeleMessage system and perform any actions. This status is initiated by the user administrator for various reasons.
  • Locked: User will not be able to login to the TeleMessage system and perform any actions. This status is initiated by the system in the following cases: multiple password reset attempts or failed login attempts and billing problems.
  • Deleted: User does not exist anymore in TeleMessage systems. User will not be able to login to the TeleMessage system and perform any actions.

This is a unique TeleMessage feature. In case IP push notifications can’t be delivered through your data plan or Wifi, the message is then sent as a standard SMS text message. 

You will be charged for SMS Fallback messages. You need to make sure you have message credits in your account to ensure that this feature works. Purchase message credits here

Concatenated SMS messages allow a phone to send messages longer than 160 characters. The sender composes a message normally, however, behind the scenes, the phone detects the message length. If the message is less than or equal to 160 characters, the phone sends a one standard SMS message. However, if the message is greater than 160 characters, the phone automatically divides the longer message into multiple, shorter SMS messages which are then transmitted to the recipient separately.

The recipient’s phone takes these multiple, shorter SMS messages and recombines them into the original message which was sent. Because the individual segments of the complete message need to be recombined in this way, this is referred to as ‘concatenated SMS’. In order to achieve this seamless delivery, additional information is added to each individual concatenated SMS message. This additional information, referred to as the user data header (UDH), provides identification and ordering information. For example, the UDH could relate the three individual concatenated SMS messages to each other, and indicate the order for recombination.

Character Count Thresholds

The character limits for individual concatenated SMS messages results in various thresholds for which additional individual concatenated SMSmessages will be required to support sending a larger overall message:

GSM encoding:

  • 1 standard SMS message = up to 160 characters
  • 2 concatenated SMS messages = up to 306 characters
  • 3 concatenated SMS messages = up to 459 characters
  • 4 concatenated SMS messages = up to 612 characters
  • 5 concatenated SMS messages = up to 765 characters
  • etc. (153 x number of individual concatenated SMS messages)

UTF-16 encoding (including special characters):

  • 1 standard SMS message = up to 70 characters
  • 2 concatenated SMS messages = up to 134 characters
  • 3 concatenated SMS messages = up to 201 characters
  • 4 concatenated SMS messages = up to 268 characters
  • 5 concatenated SMS messages = up to 335 characters
  • etc. (67 x number of individual concatenated SMS messages)

These thresholds are an important consideration for a number of reasons including billing, and the programmatic interfacing with SMSgateways.

Generally, telephone companies count individual concatenated SMS text messages separately even though they are being recombined at the phone into a single message. This means a message containing 180 characters could potentially invoke a charge for two SMS text messages, even if the sender/recipient only sees a single message.

The TeleMessage platform lets you choose up to the maximum number of concatenated SMS messages you would like to send. Note that if you send a message with more characters than the threshold limit, your message will be cut off. For example, if you send a message with more than 459 characters, but only allow up to 2 concatenated messages, your message will be cut off at 306 characters and the recipient will not receive the entire message. 

If you decide to Start a Free Trial, you’ll get access to our administrator console plus all the additional features and benefits of our web interface. 

If you Sign Up for Free, you’ll get access to our web interface and 100 free test messages. 

Want to know which account is right for you? Contact us

You can messages with alphanumeric sender IDs through our web interface, the XML API or the REST API. If you would like to enable this feature in the web interface, please contact us first

Once you’ve been approved to send messages with alphanumeric IDs, go to Settings > Preferences and you will see the option enabled: 2015-04-01_13h09_46

 

If you would like to change the name displayed, go to Settings > User Profile to change your FIRST name (only what you set as the first name will be displayed as the sender ID). 


In XML, use the following code:

AlphanumericSender – the value of tag/element is the company name. The maximum allowed length of the AlphanumericSender value is 13 characters (digits and/or English characters). 

<?xml version="1.0" encoding="UTF-8" ?>
<TELEMESSAGE>
    <TELEMESSAGE_CONTENT>
        <MESSAGE>
            <MESSAGE_INFORMATION>
                <SUBJECT>enter your subject here</SUBJECT>
            </MESSAGE_INFORMATION>
            <USER_FROM>
                <CIML>
                    <NAML>
                        <LOGIN_DETAILS>
                            <USER_NAME>enter your user name here</USER_NAME>
                            <PASSWORD>enter your password here</PASSWORD>
                        </LOGIN_DETAILS>
                    </NAML>
                </CIML>
            </USER_FROM>
            <MESSAGE_CONTENT>
                <TEXT_MESSAGE>
                    <MESSAGE_INDEX>0</MESSAGE_INDEX>
                    <TEXT>enter your text here</TEXT>
                </TEXT_MESSAGE>
                <PROPERTY_MESSAGE>
                  <MESSAGE_INDEX>1</MESSAGE_INDEX>
                  <PROPERTY_NAME>AlphanumericSender</PROPERTY_NAME>
                  <PROPERTY_VALUE>13 Character Sender</PROPERTY_VALUE>
                </PROPERTY_MESSAGE>
            </MESSAGE_CONTENT>
            <USER_TO>
                <CIML>
                    <DEVICE_INFORMATION>
                        <DEVICE_TYPE DEVICE_TYPE="SMS"/>
                        <DEVICE_VALUE>16173190666</DEVICE_VALUE>
                    </DEVICE_INFORMATION>
                </CIML>
            </USER_TO>
        </MESSAGE>
    </TELEMESSAGE_CONTENT>
    <VERSION>1.6</VERSION>
</TELEMESSAGE>

In REST, use the following code:

Gateway URI: https://rest.telemessage.com/rest/message/send

REST Example:

[  
   {  
      "class":"telemessage.web.services.AuthenticationDetails",
      "username":"john_doe",
      "password":"84738821"
   },
   {  
      "class":"telemessage.web.services.Message",
      "textMessage":"Hello dear, how are you? :-)",
      "recipients":[  
         {  
            "value":"+1-781-3683109",
            "type":"SMS",
            "description":"Mrs. Jane Doe",
            "class":"telemessage.web.services.Recipient"
         }
      ],
      "properties": [
         {
            "class": "telemessage.web.services.Property",
            "name" : "AlphanumericSender",
            "value": "13 Character Sender"
         }
      ]
   }
]

 

 

 

 

You can send messages with an alphanumeric sender ID in most countries except the United States and Canada.
If you are located in the United States or Canada, you can get your own number instead – interested: please contact us

To a create a filter, go to Settings > Advanced > Filtering Rules and click “New Rule” at the bottom of the screen. 

unnamed

 

 

 

 

 

 

 

 

 

 

 

 

 

You can filter by sender, recepient, and message subject.

You can also automatically forward messages to your email or another mobile device. 

You can also set up Auto Reply. 

You will be able to set up Auto Reply messages for incoming keywords sent to specific short codes. 

 

Yes, our system automatically filters out duplicates in the Excel file. 

If you wish, you can do it before uploading the Excel file: highlight the column, then press the “Data” tab and then “Delete Duplicates”. 

Yes, you can! 

1. You can either export from your Contact’s in Outlook 2000, 2007, 2010, or 2013. 

2. Create your own Excel or CSV file. Here is a downloadable example.

2015-03-08_14h32_18

 

Phone numbers should be in international format ([+][country code][subscriber number including area code]). 

You can include up to 10,000 lines in the file. 

You can upload an Excel or CSV file after composing your message. 

 

Bulk

You can upload an Excel or CSV file with:

  • One column of mobile phone numbers or email addresses.
  • Phone numbers must be in international format, e.g. [country_code][area_code][local_number] without breaks, hyphens or spaces.
  • The maximum limit is 10,000 lines.
  • The file should NOT contain headers. 

2015-03-19_18h02_20 

Click here to download an example file. 

  • Use UTF-8 Encoding to upload an Excel/CSV file containing non-Latin characters. Learn more.

The system will automatically filter duplicate numbers or email addresses. 

You will be able to see the delivery status of your messages in the “Usage” tab. Learn more

 

 

 

You can create the same address book for different users manually. But updating one address book will not update another address book.

The character limit for SMS messages is 160 characters. Therefore a SMS message that was 320 characters is actually three separate messages although it was sent as one message (based on your preferences).

Go to View Usage. You’ll be able to see the different types of messages you sent, date and time of sent messages, how much it cost per message (IP messages are free!), to whom, the status of the message, and the duration of the message.

The same as sending a message to a single contact. Go to Compose. Enter the name of the group or distribution list in the “To” field.

Go to Address Book > enter “New Group Name” and press the plus symbol. To add contacts to the Group: go to the individual contact(s) in your address book and update which groups they should belong to for both SMS and voice messages (“Mobile phone”).

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Go to Address Book > New Contact. You can also import a CSV file of contacts that you would like to add to your address book.

Your User Type was changed but your quick-texts did not disappear. Contact support.

The “Name” of your quick-text cannot contain more than 50 characters. If it is longer than 50 characters, the quick-text will not save.

You can add up to 20 templates.

Go to Settings > Advanced > Quick Text. Press Add at the bottom of the screen to add a quick-text.

Go to Compose. Find the calendar icon at the bottom of the page. Set the date and time you would like the message to go out.

Go to Preferences > Voice > Set Voice Prefix.

Go to Settings > Preferences > Replies and determine where you would like replies to be directed. You can choose to receive a voice message in return, email or SMS messages.

Call the Compose Line. Record your message. Choose the correct index so that it will be sent to your email.

In order to avoid sending a blank page, make sure there’s no text in either the “Subject” or “Text” fields.

While composing a fax message, enter text into the “Subject” and “Text” fields.

Choose “Compose”. Enter the fax number(s) in the “To” field. Attach the document you would like to fax.

Login to the web interface. In the left hand side menu, go to Settings > Preferences > Message Flow. Choose “IP  send SMS fallback after X minutes if IP messaging has failed.” You can determine after how many minutes you would like any failed IP message to fallback to SMS.

Login to the web interface. In the left hand menu, go to Settings > Preferences > SMS Template. Choose either the “Long” or “Short” template. Press Update. This feature only works for SMS messages, not IP messages.

Yes, multiple users can share the same account but you might encounter certain inconsistencies, for example if different users keep changing the settings.

 

Through TeleMessage you can send two types of voice messages: pre-recorded voice messages that are delivered as calls and text-to-speech messages that are delivered as calls.

  1. Login to the web interface. In the left-hand menu, choose “Compose”.
  2. Enter the mobile or landline number(s) in the “To” field.
  3. Either add an attachment of a pre-recorded audio file or compose in text format the message that you would like delivered. 

You can add .wav files up to 3 MB and should be in 11Khz format. 

Login in to the web interface. In the left hand menu, go to Compose. Enter the phone number(s) or email address(s) that you want to send IP, SMS, voice, fax or email messages to.

No problem. Go to web interface login page and choose “Forgot Password”.

Bummer.Contact our support team.

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